At Riverside we believe that caring for people goes beyond the practicalities of everyday support — it’s about truly listening, connecting, and making sure everyone feels heard. That’s why, each month, we carry out something we call a Wellness Check — a simple but powerful way we support both our staff and our clients.
So, what is a Wellness Check?
Once a month, a member of our management team personally reaches out to every staff member and client (or their family, where appropriate) with just one simple question:
“How are you?”
It might sound small, but this question opens the door to meaningful conversations. It gives everyone the opportunity to talk — about life, about work, or about anything else that might be on their mind. Whether it’s a minor concern, a bigger issue, or even just sharing something positive, we’re here to listen.
Why We Do It
The goal of our Wellness Checks is to catch the small things before they become big things. Life is busy, and sometimes it’s easy for worries to go unnoticed. By regularly checking in, we create space for open and honest communication — and that makes all the difference.
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For our staff, it means they have a trusted space to raise work-related concerns or share how they’re coping personally.
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For our clients and their families, it’s a chance to discuss the service we’re providing, share feedback, or flag any changes in needs or routines.
What Happens During a Wellness Check?
It’s informal, friendly, and confidential. We simply chat, listen, and take note of anything that might need following up. These notes are securely recorded and reviewed, so if any issues do arise later, we have a clear picture of what’s been shared and when.
The Positive Impact
We’ve found that our Wellness Checks not only help us address concerns early, but also create a positive, supportive culture throughout the Riverside team. Many times, we hear lovely feedback from staff, clients, and families — things we might not have known otherwise. It’s also a great way to celebrate the wins and recognise the amazing work our care teams do every day.
A Culture of Care
At Riverside we’re proud to do things a little differently. We don’t just deliver care — we care. And by making time each month to ask “how are you?” we’re reminding everyone in our Riverside community that their voice matters, and they’re never alone.
Because sometimes, it’s the simplest things that have the biggest impact. Contact us today to begin a rewarding career in home care or if your looking for more information on how we can support you or a loved one at home https://riversidehomecare.co.uk/contact/
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