Susan Phillips

Registered Manager/Director

Susan founded Riverside in 2004 after many years working in local care homes and in the community. It was her vision to build a company that provides high quality, person-centred care services for people in their own homes. Susan oversees the running of the company and has a hands-on role within the business.

Sharon Bell

Care Manager

Sharon has worked for Riverside since 2005, first as a Community Care Worker, now as the Care Manager. Sharon is involved in all aspects of the day to day running of the company.  Sharon has achieved her Level 7 in Strategic Management and Leadership.

Charlotte Keen

Recruitment & Marketing Manager

Charlotte has been an integral part of Riverside since 2014, with a passion for finding the best talent and promoting our services, Charlotte plays a vital role in shaping our team and elevating our visibility within the sector.

Beyond her recruitment and marketing expertise, Charlotte develops our employee support schemes & engaging newsletters to our clients.

As part of her commitment to professional development, Charlotte has earned a level 5 Diploma in Management and Leadership. This qualification underscores her dedication to continuous learning and growth.

Outside of her professional role, Charlotte is a devoted mother to 2 wonderful children, whom she loves spending time with. Charlotte also finds joy and relaxation in horse riding, swimming, and running. Her love of horses extends beyond personal enjoyment as she holds a UKCC Level 2 riding coach certification and teaches adults and children the skill she loves in her spare time.

Katie Draper

Merchandise and Admin Assistant

Katie is our Care Merchandise and Admin Assistant and has been with Riverside since 2020. Kate began her journey with Riverside as a Support worker and now manages all things that are customized & creative within the business. Specializing in creating all personalized merchandise, gifts & welcome boxes. Kate also splits her time and supports the office team with administration tasks.

Kate has 2 children whom she loves to spend time with, going on days out and planning fun activities. Kate is also a qualified hairdresser, whose creative and caring nature spills over to Riverside as she takes time to visit clients to give haircuts when needed.


Samantha Butcher

Team Leader

Sam joined our team here at Riverside in September 2022 as our Team Leader.

With over 12 years of experience in both home care services and care homes, Sam brings a wealth of knowledge, experience, and qualifications to Riverside.

Sam holds an NVQ level 3 in Health and Social care, ensuring that she is well-equipped to provide the highest level of care to our service users.

In addition to her professional achievements, Sam is also a proud parent of two wonderful children. When she’s not dedicated to her work and family, Sam loves to embark on exciting trips and enjoy quality time with her loved ones. They particularly enjoy visiting Devon whenever the opportunity arises.

What We Offer

All managers have between them over 3 decades of practical skills, knowledge and experience and truly believe in putting the needs of the service user before the needs of the company.

All of the staff employed at Riverside Home Care are chosen for their enthusiasm, commitment and experience meaning that we offer only the best care service at all times.

About Us


Riverside is a small and friendly home care company based in Stourport and our sole aim is to provide high quality, person centred and practical care services for people in their own homes. Working alongside the service user and promoting their independence, respecting individuality, dignity and privacy.

We believe in providing all service users with dedicated, trustworthy and professional community care workers and therefore carries out a rigorous recruitment and selection procedure.

We are pleased to be a member of the UKHCA – The United Kingdom Home Care Association. 

Our Values

In order to establish and maintain the highest standards of excellence in home care, Riverside Home Care pledges to operate under the following aims and objectives:


  • To provide a personal, practical and flexible service to our service users through quality performance, thoughtful personalized service and effective operations
  • To give a service to adults at a time to suit their individualized needs and circumstances
  • To assure our employees have a safe working environment
  • To anticipate the future needs of our service users and develop person centred care plans according to their needs
  • To monitor and evaluate the service provided through quality assurance and take necessary action if service falls below a high standard