Susan Phillips
Registered Manager/Founder
Susan Phillips founded Riverside Home Care Ltd in 2004, bringing with her a wealth of experience from years working in local care homes and within the community. With a vision to create a company that delivers high-quality, person-centered care services, Susan built Riverside on the principles of compassion, professionalism, and reliability.
Today, while Susan is no longer involved in the day-to-day running of the business, she remains incredibly proud of the company she established and the impact it continues to make in the community. Taking a well-deserved step back, Susan now enjoys seeing the dedicated team at Riverside carry forward her vision, ensuring that families and individuals receive the exceptional care they deserve.
Sharon Bell
Care Manager
Sharon Bell has been an integral part of Riverside Home Care since 2005, starting her journey nearly two decades ago as a Community Care Worker. Over the years, Sharon’s dedication, expertise, and passion for delivering exceptional care have seen her grow within the company to her current role as Care Manager.
Sharon oversees the day-to-day running of Riverside Home Care, ensuring that our services meet the highest standards and that clients receive the compassionate, person-centered care they deserve. Her hands-on approach and commitment to excellence make her a trusted leader among both staff and clients.
Having achieved her Level 7 in Strategic Management and Leadership, Sharon brings a wealth of knowledge and experience to her role, driving Riverside forward while staying true to the values and vision upon which the company was built.
Charlotte Keen
Director
Charlotte has been a vital part of Riverside since 2014. Starting as office admin and then into Recruitment and Marketing Manager, Charlotte brought a passion for identifying top talent and promoting our services, ensuring that Riverside continues to attract exceptional carers and reach those who need us most.
Now serving as Director, Charlotte has expanded her role to focus on the company’s direction, innovation, and business development. She remains hands-on with recruitment and marketing while driving Riverside forward into new opportunities, all while staying true to the values and mission upon which the company was founded.
As Susan Phillips’ daughter, Charlotte is proud to continue the legacy her mother built. With a Level 5 Diploma in Management and Leadership, Charlotte is committed to professional growth and to leading Riverside with the same compassion and dedication that has defined the company for over 20 years.
Charlotte is also instrumental in developing employee support schemes and creating engaging newsletters for clients, ensuring that staff and clients alike feel supported and connected to the Riverside community.
Katie Draper
Merchandise and Admin Assistant
Katie is our Care Merchandise and Admin Assistant and has been with Riverside since 2020. Kate began her journey with Riverside as a Support worker and now manages all things that are customized & creative within the business. Specializing in creating all personalized merchandise, gifts & welcome boxes. Kate also splits her time and supports the office team with administration tasks.
Samantha Butcher
Operations Manager
In 2024, Sam stepped into the role of Operations Manager at Riverside, where she takes care of staff, oversees rotas, and supports our Care Manager in the daily operations of the company. Sam’s expertise and leadership ensure the smooth delivery of our high-quality care services.
Sam first joined Riverside in September 2022 as a Team Leader, bringing with her over 12 years of experience in both home care services and care homes. Her extensive knowledge and qualifications, including an NVQ Level 3 in Health and Social Care, make her an invaluable part of our team.
Sam’s dedication to her role, her team, and the individuals we care for is a testament to her commitment to making a difference at Riverside.
What We Offer
All managers have between them over 3 decades of practical skills, knowledge and experience and truly believe in putting the needs of the service user before the needs of the company.
All of the staff employed at Riverside Home Care are chosen for their enthusiasm, commitment and experience meaning that we offer only the best care service at all times.
About Us
Riverside is a small and friendly home care company based in Stourport and our sole aim is to provide high quality, person centred and practical care services for people in their own homes. Working alongside the service user and promoting their independence, respecting individuality, dignity and privacy.
We believe in providing all service users with dedicated, trustworthy and professional community care workers and therefore carries out a rigorous recruitment and selection procedure.
We are pleased to be a member of the UKHCA – The United Kingdom Home Care Association.
Our Mission
Our mission is simple, to treat everyone that uses Riverside as family. To offer the care and attention that we would want for our own mothers, fathers, grandparents, and friends. Having support at home can be a hugely positive and life enriching experience, you can be sure Riverside has the knowledge, skills and values to be there to help make each day the best it can be.
We have been supporting families in the Wyre Forest area for over 20 years and are enormously privileged to have been a part of so many peoples home care journeys. A huge part of who we are is the sense of community to where we live, both management and carers live locally so you can be at ease that we are never far away and always on hand to guide, reassure and support you.
We believe every person deserves to have the support they want in the comfort of their own home, to be listened to and cared for how they would like. To be able to continue in hobbies and interests is vitally important in maintaining overall wellbeing and Riverside will be delighted to support you to keep as active, happy, and healthy as possible.
