Privacy Policy
Riverside is a limited company that was founded in 2004.
CQC provider id: 1-455345602
The company website is operated by Susan Phillips for Riverside Home Care Ltd, 39 Anglo House Worcester Road, Stourport-On-Severn, England, DY13 9AW.
We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:
- the personal information we collect about you
- what we do with your information, and
- who your information might be shared with.
WHO WE ARE
Riverside Home Care Limited (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the Data Protection Act 1998 (company number: 07847276), (i.e. we are responsible for, and control the processing of, your personal information).
WHAT INFORMATION WE COLLECT?
Personal information provided by you
We collect personal information about you (such as your name, address, phone number and payment details) when you register with us or use our services. We also collect personal information when you contact us, send us feedback, post material to our website or complete customer surveys.
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal data;
- receive on his/her behalf any data protection notices;
- give consent to the transfer of his/her personal data abroad; and
- give consent to the processing of his/her medical data
Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of e.g. quality assurance, training, fraud prevention and compliance.
Use of cookies
A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies on our website.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
MARKETING FOR YOU
By engaging us for Services pursuant to our terms of business, you consent to us using third party data supplied by you, for the purposes of marketing your Services. You confirm that you have obtained all consents required by law to use the data in such a manner and indemnify and hold Better PR harmless from any claims in respect of the use of third party data in the Services we provide to you.
MARKETING TO YOU
We would like to send you information by post, email, or telephone about our services, competitions and special offers from time to time which may be of interest to you.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes or when you fill in your registration forms.
If you have consented to receive such marketing from us, you can opt out at any time. See ‘What rights do you have?’ below for further information.
CREDIT CHECKING
We may do a credit check on you:
- so that we can make credit decisions about you and members of your household, and
- to prevent and detect fraud and money laundering
Our search will be recorded on the files of the credit reference agency.
We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.
Other credit businesses may use your information to:
- make credit decisions about you and the people with whom you are financially associated
- trace debtors, and
- prevent and detect fraud and money laundering
If you provide false or inaccurate information to us and we suspect fraud, we will record this.
WHO YOUR INFORMATION MIGHT BE SHARED WITH
We may disclose your personal data to:
- credit reference agents—see ‘Credit checking’ below; and
- law enforcement agencies in connection with any investigation to help prevent unlawful activity.
KEEPING YOUR DATA SECURE
We will use technical and organisational measures to safeguard your personal data, for example:
- access to your account is controlled by a password and user name that are unique to you;
- we store your personal data on secure servers; and
- payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).
What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
WHAT RIGHTS DO YOU HAVE?
Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:
- email, call or write to us (see ‘How can you contact us?’ below)
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information you want a copy of, including any account or reference numbers, if you have them
We may charge a small fee (£[.
Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
- email, call or write to us (see ‘How can you contact us?’ below)
- let us have enough information to identify you (e.g. account number, user name, registration details), and
- let us know the information that is incorrect and what it should be replaced with
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
- email, call or write to us (see ‘How can you contact us?’ below).
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)
HOW TO CONTACT US
Please contact Susan Philips our Data Protection Officer, if you have any questions about this privacy policy or the information we hold about you.
If you wish to contact us, please send an email to riverside.care@btinternet.com or write to us at Riverside Home Care Limited, Suite 39 Anglo House, Worcester Road, Stourport-on-Severn, Worcestershire, DY13 9AW or call us on 01299 823777.
CHANGES TO THE PRIVACY POLICY
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
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